On a consistent basis our consultants have the opportunity to present our perspectives on a variety of topics related to culture development and performance optimization. On this page you will find links to various articles and papers we’ve written as well as podcasts and webinars we’ve recorded.
Take a look or listen and let’s talk about how we can help your organization.
Culture
Four Ways Executives Need to Support MVV
Having a Mission, Vision, and Values is a critical first step but it’s only the first step. In this article, learn how to make it motivating for employees and how to live it every day with every member and co-worker. Download Article Download
Four Reasons Employees Need MVV
Creating a strong strategic plan is important to future success but more important is having a culture properly positioned to support it and carry it out. The first piece in accomplishing that is a culture rooted in Mission, Vision, and Values. Download Article
Six Reasons to Invest in MVV
Your mission, vision, and core values has the potential to become the centerpiece of everything you do and the one component of your organization that can make you stand out for all the right reasons in a hotly competitive marketplace. Download Article
Experience
5 Ways to Create & Sustain a World-Class XP Culture
Take a deep dive into 5 ways to transform your retail strategies to focus squarely on creating consistently great experiences for members and employees. When deployed thoroughly and properly, they'll position your credit union to be distinguished from competitors for delivering great, positive, and memorable experiences on a consistent basis.
Empathy as Your Secret Sauce
We hear a lot today in both business and social circles about “empathy” but, many times, it’s hard to define exactly what it means and how to apply it to what we’re doing day-in and day-out with members and employees. In this article, we break down specifically how empathy should be deployed and the five critical ways to make it your "secret sauce" in creating and optimizing your experience culture. Read more
The Satisfaction Index, Not the Misery Index
The Misery Index is an economic metric that captures the sentiment of consumers, based largely on unemployment and inflation. But it also impacts the sentiment of your employees and, collectively, the vibrance of your culture. In this article, learn three things you can do today to minimize misery and maximize satisfaction. Read more
Management
Three Things A Leader Should Do Today
Being a highly effective leader is a learned skill. Leaders aren’t born, they’re developed. Therefore, every leader needs to consistently hone their skills and establish a regimented process. Below are three skills and processes every aspiring great leader should begin developing today. Download Download
Stop and Listen Before Planning This Year
While strategic planning is a vital process for success, an important (and often overlooked) aspect of it is to assess your current culture. Accurately and thoroughly determining where you're at today and what you need to do to improve is something that usually requires an unbiased, outside perspective.
To learn the necessary steps to a successful culture assessment, click here: Read more
Don’t Waste Money on Monetary Incentives
In a recent client survey, only 14% of employees said their incentive program was “effective in producing positive performance” and only 18% said the incentives were “highly motivating to me.” When these results were shared with the credit union’s executives, the CLO blurted out “then why am I paying them $43,000 a month?!”
Click here to read the full article: Read more