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Voice of the Customer Journey Mapping White Paper

Journey mapping can be a valuable means of removing friction from the customer experience, personalizing sales and service delivery, and improving process efficiencies. This white paper examines the purpose and…

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Efficiency & Experience: A Movement for Credit Unions to Think and Perform Different

Traditionally, credit unions haven’t had to worry much about efficiency. Unlike publicly held institutions, credit unions haven’t had to justify every dollar they spent. Their focus was largely on responding…

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