Empathy as Your Secret Sauce
We hear a lot today in both business and social circles about “empathy” but, many times, it’s hard to define exactly what it means and how to apply it to…
Resource Categories: Article
Today More than Ever – Employee Empathy!
Today, more than ever, your credit union has a magnificent opportunity to standout for the right reasons with members and employees. In order to capitalize, your culture needs to be…
Stop and Listen Before Planning This Year
While strategic planning is a vital process for success, an important (and often overlooked) aspect of it is to assess your current culture. Accurately and thoroughly determining where you’re at…
Four Must-Haves for a Highly Motivated Culture
There are many ways to try and motivate employees (and some are very expensive!) but this article presents four ways that every leader should implement today and solidify going forward.…
Don’t Waste Money on Monetary Incentives
In a recent client survey, only 14% of employees said their incentive program was “effective in producing positive performance” and only 18% said the incentives were “highly motivating to me.”…
The Satisfaction Index, Not the Misery Index
The Misery Index is an economic metric that captures the sentiment of consumers, based largely on unemployment and inflation. But it also impacts the sentiment of your employees and, collectively,…
It’s All About the Fit – Get the Absolute Best Out of Your Employees
Making sure your employees are the absolute best “fit” for your culture and their role is critical to optimizing success – yours and theirs! Click on the link to read…
Be Obsessive Compulsive with Your Service
We read and hear so much these days about how disruptive technology is going to be to our industry. About how different we’ll be when the impact of Blockchain and…
Compare Yourself to the CEOpulse
This article contains initial results from our industry survey conducted in 2021 with our strategic partner, NewGround. This will be an ongoing study with bank and credit union CEOs so…
10 Must-Do’s to Reverse the Member Satisfaction Trend
There’s been a lot of discussion over the recently published industry satisfaction results from American Consumer Satisfaction Index (ACSI). Generally, banks have scored higher than credit unions for two years…