Empathy as Your Secret Sauce

We hear a lot today in both business and social circles about “empathy” but, many times, it’s hard to define exactly what it means and how to apply it to…

Today More than Ever – Employee Empathy!

Today, more than ever, your credit union has a magnificent opportunity to standout for the right reasons with members and employees. In order to capitalize, your culture needs to be…

Stop and Listen Before Planning This Year

While strategic planning is a vital process for success, an important (and often overlooked) aspect of it is to assess your current culture. Accurately and thoroughly determining where you’re at…

Four Must-Haves for a Highly Motivated Culture

There are many ways to try and motivate employees (and some are very expensive!) but this article presents four ways that every leader should implement today and solidify going forward.…

Don’t Waste Money on Monetary Incentives

In a recent client survey, only 14% of employees said their incentive program was “effective in producing positive performance” and only 18% said the incentives were “highly motivating to me.”…

The Satisfaction Index, Not the Misery Index

The Misery Index is an economic metric that captures the sentiment of consumers, based largely on unemployment and inflation. But it also impacts the sentiment of your employees and, collectively,…

Why Balanced Scorecards Fail

Balanced scorecards are critical and powerful tool that will drive the desired performance at your bank or credit union. Build them the right way while avoiding the common pitfalls that…

Be Obsessive Compulsive with Your Service

We read and hear so much these days about how disruptive technology is going to be to our industry. About how different we’ll be when the impact of Blockchain and…