For many of us, there has never been a more challenging time to be in the retail industry. Staffing shortages so severe that your favorite restaurant can’t open its dining room to serve customers. Working environments at your favorite coffee shop so unpleasant that baristas are threatening to unionize as a last resort to force improvement. Your favorite airline suffering through a disastrous week around Christmas caused, in large part, by the rigidity of its policies and procedures. Download
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