Five Things to Learn from Surviving this Crisis

In the midst of every crisis lies great opportunity. This article presents five opportunities for your financial institution to optimize your service performance at every level in the “new” world.

Create a WOW! Lending Experience

Lending success is critical to the future viability for many of our clients. Following is a recap from a presentation we delivered to an audience of lenders that lays out…

Stop and Listen Before Planning This Year

While strategic planning is a vital process for success, an important (and often overlooked) aspect of it is to assess your current culture. Accurately and thoroughly determining where you’re at…

Create a “Joyous” Culture

Far too many employees think their job is just a job. How many of your employees feel that way? Just one employee with this attitude can have a corrosive impact…

Make Your Incentives Disappear!

Incentive programs may represent the most perplexing conundrum in our industry. What started out as well-intention has turned into highly destructive to many cultures. In many instances the intent was…