Author: Paul Robert

Recently, in a conversation with senior credit union leaders about their strategic focus, the topic of Gen Z in the workplace came up … and it wasn’t a pretty discussion.…

Continue Reading Gen Z Employees: What a Great Opportunity!

Whether you’re starting out a new year or deploying a tactical plan or addressing a discovered need, your credit union needs motivation, commitment, and dedication to specific and clearly defined…

I find it interesting thinking about SALES in the credit union space. It all started in the early 1990s with “needs based selling” and yet today credit union leadership teams…

Investing today in an outstanding culture will have a powerful dual impact on both your member experience and employee experience in the future. Frankly, no other investment you make will…

Today’s leaders need to have their fingers on the pulse of their credit union, their department, and their branch.  We need to have our eyes and ears focused on how…

1. How do you describe your credit union when introducing it to someone for the first time? Nymeo is a locally rooted credit union. As a financial institution, we are…

We all do it. Something comes up and we drop everything to give all our attention to a fire that needs to be put out. Before we can even get…

In our last article, we talked about the near-fatal mistake Starbucks has made by focusing too much on technology and too little on keeping focused on delivering the human touch…

1. How do you describe your credit union when introducing it to someone for the first time? We are a member-owned, not-for-profit cooperative governed by a volunteer board that wants…

Is accountability a dirty word at your credit union? Do you see finger pointing when something negative happens? Is there a lack of stepping up and taking responsibility for outcomes?…