Training/Behavior Development

Often “training” really isn’t the answer to improving credit union performance. Instead, we might propose a list of behaviors and help the credit union implement them. The credit union then owns the materials instead of having to pay on - going license fees to the training company. Deliverables could include:

• One day on site working with key managers to determine appropriate behaviors
• Teleconference or web conference with key training people to develop training materials
• Consult with key managers to establish work routines and processes
• Consult with key manager to develop performance metrics
• Phone support for 180 days after the materials are “live.”