Speaking

Denny Graham is a frequent public speaker at financial institution events at the local, state and national level. Here is a sampling of topics from recent speaking engagements. He’s presented at over 100 conferences on a huge variety of topics of interest to financial institution clients. His topics are often built around these models:

• What it takes to develop an “effective” sales and service culture
• Evaluating your credit union’s sales and service culture effectiveness
• Nine reasons credit unions AREN’T realizing their sales and service potential
• Developing branch sales strategies
• Getting the right sales players in place for your market and goals
• Developing effective sales processes
• CU Performance metrics made easy
• What’s this “Sales and Service” thing all about
• Effective sales metrics for your credit union
• Indexed Balanced scorecards made easy

Brent Carstensen has made numerous national presentations about call centers and call center sales.

• The Six Most Common Call Center Mistakes (And How to Avoid Them)
• The Best Metrics for Measuring Call Center Results
• Secrets to Call Center Hiring
• Generating Revenue with the Call Center
• Getting the Most from Your Call Center Investment

Other topics can be developed around the needs of your organization.